Privacy Policy
This policy explains what data Call4Life, Inc. ("Call4Life", "we", "us") collects when you use our AI calling, IVR, dialer, and SMS platform, how we use it, and what rights you have. Plain English first; legal language where it has to be.
1 · Data we collect
Account data
Name, email, company, phone number, tax ID/EIN, billing address, and the password you set. If you sign up with Google, we receive your name, email, and profile image.
Call recordings & transcripts
If recording is enabled on your account, we store the audio and machine-generated transcripts of inbound and outbound calls. In two-party-consent states we play an automated disclosure before recording begins.
Message content
SMS bodies (sent and received), delivery receipts, and conversation threads on numbers you own.
Usage & device data
IP address, browser, operating system, pages visited, and platform events (logins, campaign creation, API calls).
Payment data
Handled by Stripe. We store the last four digits and card brand for receipts; Stripe stores the rest.
2 · How we use data
- To run the service (make calls, send messages, show dashboards).
- To bill you and provide receipts.
- To protect against fraud, abuse, and TCPA violations.
- To improve the product (aggregated, de-identified analytics).
- To contact you about your account, security issues, and material changes.
We do not sell your data, your contacts, your call recordings, or your message content. Ever.
3 · Sharing & sub-processors
We do not sell your personal information. We share data only with the service providers ("sub-processors") who help us deliver the platform, under contract and only to the extent needed to provide the service:
- Twilio — SMS/MMS delivery, voice call termination, and A2P 10DLC / toll-free registration. Receives the sender, recipient, and content required to deliver traffic.
- Stripe — payment processing and billing (PCI-DSS Level 1).
- Zoho — transactional and account email delivery (SMTP).
- Google — "Sign in with Google" authentication (only if you choose to sign in with Google).
- OpenAI — AI SMS autopilot. If you enable autopilot on your account, the content of inbound and outbound SMS in that conversation is sent to OpenAI to generate suggested or automated replies. Autopilot is off unless you turn it on.
Opt-in SMS data is processed by Twilio to deliver the messages you opted in to receive and, only where AI autopilot is enabled, by OpenAI to generate responses. We disclose data in response to lawful legal process, and to protect our rights or the safety of users.
4 · Retention
| Data | Retained for |
|---|---|
| Call recordings | 90 days (configurable per account; can opt out) |
| Call transcripts & metadata | Up to 5 years, then purged |
| SMS content (messages sent/received) | Retained for an active window, then automatically purged |
| Uploaded contact lists (CSV imports) | Purged shortly after the import is processed into your account |
| Consent / opt-in proof (IP, user-agent, timestamp, consents given) | Indefinitely (required by carrier policy & law), even after account deletion |
| Opt-out / suppression records | Indefinitely (required by law) |
| Billing records | 7 years |
| Account data | Life of account + up to 90 days after deletion |
5 · Your privacy rights (CCPA / CPRA & other US state laws)
Call4Life is offered in and intended for the United States, and this policy is governed by US law. We honor the rights granted by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and by other US state privacy laws, including the right to:
- Know / access — find out what personal information we hold about you and get a copy. You can export your contacts, messages, campaigns, and analytics yourself from the in-app Exports page at any time.
- Delete — request deletion of your personal information and your account (subject to records we must keep by law, such as opt-out/consent proof and billing records).
- Correct — fix inaccurate personal information.
- Opt out of sale or sharing — we do not sell or share your personal information for cross-context behavioral advertising, but the right is yours.
- Non-discrimination — we will not deny service, charge a different price, or provide a different level of service because you exercised any of these rights.
To exercise the access/export right, use the Exports page inside your account. To delete your account or make any other request, email privacy@call4life.marketing. We verify your identity and respond within 45 days. This service is not directed to individuals in the European Union or other regions outside the United States.
6 · Cookies
We use strictly-necessary cookies for login and security, and analytics cookies for product telemetry. No third-party advertising cookies. You can clear them from your browser.
7 · Security
TLS 1.3 in transit, AES-256 at rest, SOC 2 Type II audited annually. See our Security page for details.
8 · 18+ only
Call4Life is not for anyone under 18. We do not knowingly collect data from minors. If you believe we have, email privacy@call4life.marketing and we'll delete it.
9 · SMS messaging — opt-in, frequency, opt-out
This section is provided to comply with TCPA (47 U.S.C. § 227), CTIA messaging principles, and US carrier (10DLC and toll-free) verification requirements.
What we send
When you give us your mobile phone number during sign-up and check the SMS consent box, you consent to receive automated text messages from Call4Life for the purposes you selected. Categories include:
- 2FA & account verification — one-time codes used to confirm logins, password changes, and sensitive account actions.
- Account & security notifications — password resets, suspicious sign-ins, payment-method updates.
- Billing alerts — payment receipts, declined-card notices, low-balance warnings, plan-renewal reminders.
- Customer-care responses — replies to support tickets you initiate.
- Events — reminders for webinars, releases, or live training you registered for.
- Marketing (separate optional consent) — product updates, offers, and tips.
Frequency
Up to 4 messages per month for transactional categories; up to 8 messages per month for marketing if you opted in. Frequency varies based on account activity.
Cost
Message and data rates may apply, depending on your wireless plan. Call4Life does not charge you to receive messages.
HELP and STOP
Reply HELP at any time for support information. Reply STOP to opt out of further marketing messages from Call4Life. Once you reply STOP, you will receive a single confirmation message and we will not send marketing texts to that number again. (Critical service, security, and 2FA messages may continue, as permitted by law, until you delete your account.)
Opt-in proof
We log the date, time, IP address, and exact form fields you checked when you opted in. This record is retained indefinitely as required by carrier policy and applicable law, even if you later delete the account.
Carriers and disclosure
Mobile carriers are not liable for delayed or undelivered messages. Call4Life sends SMS and places voice calls through a licensed communications provider (currently Twilio). Your phone number, message or call content, and delivery/call status are shared with that provider solely to transmit the communications you or your account opted in to. If you enable AI autopilot, the content of the SMS conversation is additionally sent to OpenAI to generate replies; autopilot is off unless you turn it on.
No sharing of opt-in data or mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The phone number you provide and the SMS opt-in / consent record we collect are never shared with third parties or affiliates for marketing or promotional purposes. They are used only to send you the messages you opted into and to satisfy our recordkeeping obligations under TCPA, CTIA, and carrier (10DLC / toll-free) policy. We do not sell, rent, lease, or trade your mobile number, your opt-in status, the disclosure language you agreed to, the IP address logged at opt-in, or any other component of the opt-in record. The only third parties who ever receive your phone number are: (i) Twilio, the licensed telecom provider we use to deliver the messages, (ii) OpenAI, only if you enable AI autopilot, and only to generate replies in that conversation, and (iii) law enforcement on receipt of a valid legal demand.
Number portability and reassignment
If you stop using a phone number that you previously provided to us, you must update or remove it from your account. We are not responsible for messages received by a subsequent owner of a recycled number.
Your customers' consent
This Privacy Policy describes consent between you (a Call4Life customer) and Call4Life. When you use the platform to send SMS or place calls to your own contacts, you are independently responsible for obtaining their consent in compliance with the TCPA, state mini-TCPAs, and CTIA messaging principles. Our Acceptable Use Policy describes what you must collect and store.
10 · Contact
Call4Life, Inc. · 1001 Grand Ave, Cheyenne, WY 82001 · privacy@call4life.marketing